Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept all major credit and debit cards, as well as the secure payment options shown at checkout. All transactions are encrypted and processed through Shopify's secure payment gateway

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

Can I return opened beauty products?

For hygiene and safety reasons, we can only accept returns on products that are unused, unopened, and in their original packaging, unless the product arrived damaged or faulty.

Are your products suitable for sensitive skin?

Many of our products are formulated with gentle, nourishing ingredients. We recommend checking the ingredient list on each product page and doing a patch test before full use if you have sensitive skin.

What is your return policy?

We want you to love your purchase. If something isn't right, we accept returns in line with our Refunds & Returns Policy — please see the full policy page for eligibility details and timeframes.

Didn't find what you were looking for? Feel free to contact us at any time.