Last Updated: 2026-07-15

1. Introduction

Welcome to OraNexa Glow, operated by Lime Glow Commerce t/a OraNexa Glow ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you are using the website under the supervision of a parent or legal guardian.

3. Products and Descriptions

We make every effort to display our products, including colours, packaging, and descriptions, as accurately as possible. However, slight variations may occur due to screen settings, product batches, or supplier packaging updates. All products are subject to availability, and we reserve the right to discontinue or modify any product at any time without notice.

4. Pricing and Payment

All prices are displayed in the currency shown at checkout and exclude VAT, sales tax, and any other applicable taxes or duties. You are solely responsible for determining, declaring, and paying any taxes, duties, or levies applicable to your purchase under the laws of your country of residence or delivery. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

Payment must be made in full at the time of ordering through the secure payment methods available at checkout. We do not store your full payment card details; all transactions are processed through encrypted, PCI-compliant payment gateways.

5. Promotions and Discount Codes

Promotional codes (such as first-time customer discounts) are valid for a limited time, cannot be exchanged for cash, and cannot be combined with other offers unless expressly stated. We reserve the right to withdraw or amend promotions at any time. Each discount code is limited to one use per customer unless otherwise specified.

6. Orders and Acceptance

When you place an order, you will receive an order confirmation email. This confirms that we have received your order, not that it has been accepted. Acceptance occurs when your order is dispatched. We reserve the right to refuse or cancel any order at our discretion, including where a product is unavailable, pricing was displayed in error, or fraud is suspected. If we cancel an order after payment, you will receive a full refund.

7. Shipping and Delivery

We deliver worldwide. Shipping fees are calculated and displayed at checkout based on your delivery destination. Orders are processed within 1–3 business days, and delivery typically takes 3–14 business days after dispatch depending on your location. Delivery timeframes are estimates and not guaranteed, as delays may occur due to customs processing, carrier issues, or circumstances beyond our control.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are not included in our prices and are the sole responsibility of the customer, who is also responsible for compliance with all tax and import regulations in their country. For full details, please see our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refunds & Returns Policy. For hygiene and safety reasons, beauty and personal care products may only be returned if unused, unopened, and in their original packaging, unless faulty or damaged on arrival.

9. Product Use and Safety

Our products are intended for external cosmetic and personal care use only, unless otherwise indicated. Always read labels, ingredient lists, and usage instructions before use. Discontinue use immediately if irritation occurs and consult a healthcare professional. We recommend performing a patch test before first use of any new skincare or cosmetic product. Nothing on this website constitutes medical advice.

10. Intellectual Property

All content on this website — including text, images, graphics, logos, and branding — is the property of Lime Glow Commerce t/a OraNexa Glow or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.

11. User Conduct

You agree not to use this website for any unlawful purpose, to interfere with its operation, to attempt unauthorized access to any part of the site, or to submit false or misleading information.

12. Limitation of Liability

To the fullest extent permitted by law, Lime Glow Commerce t/a OraNexa Glow shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection law.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using this website, you consent to such processing.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

15. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page with the "Last Updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Lime Glow Commerce is registered, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

17. Contact Us

If you have any questions about these Terms, please contact us through our Contact page or by email at oranexa.shop@gmail.com, and we will respond within 1–2 business days.