Shipping Policy

Last Updated: 2026-07-16

Worldwide Shipping

At Lime Glow Commerce t/a OraNexa Glow, we deliver worldwide. Shipping fees are calculated at checkout based on your delivery destination, and the exact amount is always displayed before you complete your purchase — no hidden fees, no surprises after payment.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During high-demand periods such as sales, product launches, or holiday seasons, processing may take slightly longer — we'll always keep you informed if there's a delay.

Orders placed on weekends or public holidays begin processing on the next business day.

Delivery Time

Once dispatched, delivery takes 3–14 business days depending on your location. Customers closer to our fulfilment hubs typically receive orders on the faster end of that range.

Please note:

• Delivery timeframes are estimates, not guarantees. Carrier delays, customs processing, weather events, or peak-season volumes can occasionally extend delivery times.
• Total time from order to doorstep = processing time (1–3 business days) + delivery time (3–14 business days).

Order Tracking

Every order ships with tracking. Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a link to follow your parcel in real time. Tracking information may take 24–48 hours to activate after dispatch.

If your tracking hasn't updated for more than 7 days, contact us and we'll investigate with the carrier.

Customs, Duties & Taxes

Our prices and shipping fees exclude VAT, sales tax, customs duties, and import fees. Depending on your country's regulations, your order may be subject to import duties, taxes, or handling fees upon arrival. These charges are:

• Determined solely by your local customs authority
• Not included in your order total
• The responsibility of the customer

We are unable to predict, calculate, or reimburse customs charges. If you refuse a shipment due to customs fees, any costs incurred (return shipping, fees, or disposal) may be deducted from your refund. You are responsible for complying with all import and tax regulations in your country.

Address Accuracy

Please double-check your shipping address at checkout. We cannot be responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us immediately — we can update the address only if the order has not yet been dispatched.

Undeliverable & Returned Parcels

If a parcel is returned to us because of an incorrect address, failure to collect, or refusal at delivery, we will contact you to arrange reshipment (additional shipping fees may apply) or issue a refund for the product value, excluding shipping fees and any costs incurred.

Lost or Delayed Parcels

If your order hasn't arrived within the expected timeframe:

1. Check your tracking link for the latest status.
2. Check with neighbours, your building reception, or your local post office — parcels are sometimes held nearby.
3. Contact us if the parcel still can't be located. If the carrier confirms your order is lost in transit, we'll send a free replacement or issue a full refund (including shipping fees) — your choice.

Multiple Shipments

To get your products to you as quickly as possible, items in the same order may occasionally ship separately and arrive at different times. You'll receive tracking for each shipment, and you'll never pay extra for split deliveries — you only pay the shipping shown at checkout.

Questions?

If you have any questions about shipping or your delivery, reach out through our Contact page or by email at oranexa.shop@gmail.com, and we'll respond within 1–2 business days.

Refunds & Returns Policy

Last Updated: 2026-07-15

We want you to love every OraNexa purchase. If something isn't right, this policy explains how returns, refunds, and exchanges work.

Return Eligibility

We accept returns within 14 days of delivery, provided the item is:

• Unused, unopened, and unworn
• In its original packaging with all seals intact
• Accompanied by your order number or proof of purchase

Hygiene notice: For your health and safety, beauty and personal care products (including skincare, cosmetics, and oral care items) cannot be returned once opened or used, unless the product arrived faulty or damaged. This is standard practice for cosmetic products and protects all our customers.

Non-Returnable Items

The following cannot be returned unless faulty:

• Opened or used products
• Products with broken hygiene seals
• Gift cards and discounted clearance items marked final sale

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product and its packaging

Once verified, we will offer you a free replacement or a full refund — no need to return the damaged item unless we specifically request it.

How to Start a Return

1. Contact us through our Contact page or by email with your order number and reason for return.
2. Our team will review your request and respond within 1–2 business days with return instructions and the return address.
3. Ship the item back to us using a tracked service. Please do not send returns without contacting us first — unauthorized returns cannot be processed.

Return shipping costs are the responsibility of the customer, except where the item was faulty, damaged, or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Please note:

• Original shipping fees (where applicable) and any customs duties or taxes paid are non-refundable.
• Refund amounts are based on the price paid at checkout, including any discounts applied.

Exchanges

We currently handle exchanges as a return and reorder: return the eligible item for a refund, and place a new order for the item you'd like instead. For faulty or incorrect items, we will send a replacement free of charge.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account or card statement again.
2. Contact your card provider or bank — processing times vary.
3. If it still hasn't arrived, contact us and we'll investigate right away.

Lost or Undelivered Orders

If your tracking shows no movement for an extended period or your order hasn't arrived within the expected delivery window, contact us and we'll investigate with the courier. If your order is confirmed lost in transit, we'll send a free replacement or issue a full refund — your choice.

Please note we cannot be responsible for orders delivered to an incorrect address provided at checkout, or for parcels confirmed as delivered by the courier to the correct address.

Order Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you may return eligible items under this policy.

Questions?

Our team is happy to help with any return or refund questions. Reach out through our Contact page or by email, and we'll respond within 1–2 business days.